Booking and Cancellation Policy

1. Booking & Deposits

A 25% deposit is required to secure all bookings with Twisted Steel as part of our booking policy. Your appointment is not confirmed until the deposit has been received.

All deposits are non-refundable and non-transferable. They cannot be transferred to another person or used towards another appointment.

The remaining balance is payable at the time of your appointment.

2. Cancelling Your Appointment

In accordance with our cancellation policy, if you cancel your appointment, your 25% deposit will not be refunded.

Please provide as much notice as possible if you are unable to attend, so the appointment can be made available to another client.

3. Appointment Rescheduling

If you need to change the date or time of your booking, please contact Twisted Steel as soon as possible for appointment rescheduling.

Since deposits are non-transferable, changing or rescheduling an appointment may require a new deposit.

4. Missed Appointments

If you fail to attend your appointment without notifying Twisted Steel, your deposit will be lost, and a new 25% deposit will be required to make another booking.

5. Late Arrivals

Please arrive on time for your appointment. If you arrive late, there may not be enough time to safely complete your body piercing. Twisted Steel reserves the right to shorten, reschedule, or cancel an appointment where lateness means the service cannot be carried out safely or without affecting other clients.

If the appointment cannot proceed due to late arrival, the deposit will remain non-refundable.

6. Age, ID & Consent Requirements

Clients are responsible for ensuring they meet the age, identification, and consent requirements for their chosen body piercing before booking.

Valid photographic identification may be required. Where parental or guardian consent is necessary, appropriate identification and supporting documentation may also be requested.

If the piercing cannot proceed because the required identification, consent, or age requirements are not met, the deposit will remain non-refundable.

7. If Twisted Steel Cancels Your Appointment

In the unlikely event that Twisted Steel needs to cancel your appointment, we will contact you as soon as reasonably possible.

You will be offered the opportunity to rearrange your appointment, and your existing deposit will be applied to the replacement booking.

If Twisted Steel cannot provide the booked service and a suitable replacement appointment cannot be arranged, your deposit will be refunded.

8. Contacting Us

If you need to cancel, rearrange, or discuss your booking, please contact Twisted Steel using the contact details provided on this website.

Last updated: August 2026